FAQ´s - Mecuris Solution Platform

General Questions

General

Do I need special hardware for the platform?


In principle, you do not need any special requirements except for a stable Internet connection.
Within the digital orthosis workshop, you should definitely use a PC or laptop with a 3-point mouse with scroll function, even if you have a laptop with an integrated mouse pad. With the mouse, the operation is much more precise.




Do I need to install extra software?


Mecuris Solution Platform is (MSP) a web-based tool and therefore does not require any software installation. You only need an internet browser.




Which internet browser should I ideally use?


We recommend Mozilla Firefox or Google Chrome to use the MSP. Good to know: Always keep your browser up to date for more security




Do I need special knowledge in 3D technology or software to use your platform?


Apart from basic knowledge of common computer programs (Windows or iOS, depending on what you are used to) you do not need any other special previous knowledge of 3D technologies. We always try to build our software in a way that it can be used easily and intuitively.




Where can I find the prices of the products / services?


You can find the prices on the Mecuris Solution Platform in the service area under Prices. Just log in now or register for free at solution.mecuris.com?




How can I contact a service representative?


Our customer service is available from Monday to Friday from 9:00 to 17:00 on the phone number +49 89 2000 57 320 (CET/MEZ)). Alternatively, you can send us a message via our contact form.




How can I keep myself informed about news related to the platform?


Simply subscribe to our newsletter and receive regular information about innovations.





Orthotics Workshop

How much does it cost to use the orthotic workshop?


Until 08-31-2021 you can use the orthotic workshop including all downloads free of charge. convince yourself of our software! From 09-01-2021 then, the platform is available to you as a freemium offer: there will continue to be a free version, in which you will then have a certain download quota available. In the paid models, you will have a higher download quota, multiple users who can work on one account and additional premium features. You can find all prices on the price overview or on the Mecuris Solution Platform in the service area.




What advantages does the Mecuris Solution Platform offer compared to other systems?


Compared to other software products, you have the advantage that the Mecuris Solution Platform (MSP) can be used browser-based. This means that you do not have to install any software and keep it up to date. In addition, our system is tailored exactly to your workflow. The digital tools are therefore deliberately kept lean and clear, and handling is intuitive. This eliminates the need for time-consuming training. After a short introduction, you can get started right away. In addition, you have the advantage that you can either use the orthosis workshop in a pay-per-use model or fall back on favorable license models. This means that you have no investment costs and very little training effort.




I can't get log onto for the orthotic workshop. Why?


It is possible that you have a pop-up blocker installed/activated, which suppresses the pop-up with the activation information. Therefore, it is important that you disable possible pop-up blockers before using them:
Google Chrome:
Open Chrome on your computer.
Click the Settings three-dot menu at the top right corner.
Click Advanced at the bottom.
Under Privacy and Security, click Content Settings.
Click Pop-ups and redirects.
Check the Allowed setting at the top. Mozilla Firefox:
Open Firefox on your computer.
Click the menu button and select Settings.
Select the Content - Privacy & Security section.
There, go to the Pop-ups Permissions section and uncheck the box next to Block pop-up windows. Internet Explorer:
Open Internet Explorer on your computer.
Select the Tools button and then Internet Options.
On the Privacy tab, under Pop-up Blockers, uncheck the Enable pop-up blockers checkbox.
Then select OK. Safari:
Open the Safari browser.
Click Safari at the top of the menu bar. (Outside the browser).
Click on Preferences -> Websites -> Pop-up Windows.
First select the website in the column on the right, and then select the option you want.




Where can I find the prices of the products / services?


You can find our price list in our pricing section or in the service area in the Mecuris Solution Platform. Simply log in or register at https://solution.mecuris.com/





Do you have still questions?